Returns and Refunds

For an eligible online order, you can tell PowerRide that you want to cancel within 14 days after delivery. You do not need to give a reason. You normally then have a further 14 days to send the goods back after telling us.

Refunds follow applicable legal deadlines. Standard outbound delivery is refunded where legally required. Extra premium-delivery cost does not have to be refunded beyond the standard-delivery amount.

A justified diminished-value deduction may apply where handling went beyond what was reasonably necessary to inspect the goods. Opening packaging or reasonably inspecting a product does not automatically cause rejection.

For statutory cancellation, choose either PowerRide arranged return transport for £20 or your own insured return at your direct cost.

PowerRide offers a voluntary extended return period of 90 calendar days from delivery for unwanted goods.

• The item must be unused and not ridden.
• There must be no wear, dirt, accidental damage or modification.
• All original components, charger, keys, manuals and accessories must be included.
• The item must be safely packaged and serial numbers must match the order.
• The return must be authorised before dispatch.

The default PowerRide-arranged return cost is £20. You can arrange your own insured return instead at your own cost. Admin may waive or refund the arranged-return fee where appropriate.

A product that has been used and is simply unwanted is not eligible under the voluntary 90-day unused-return policy.

Select the claim reason: The item arrived damaged, incorrect or not as described.

We may ask for your order number, order email, delivery postcode, product, variant, description, photographs, useful video, packaging photographs, delivery-label photograph, serial number and preferred resolution.

For an approved claim, PowerRide does not charge the £20 arranged-return fee. We arrange a free return or collection and provide a prepaid label or collection instructions where applicable.